Last updated: 14 October 2026
Welcome to Daylight Solutions. These Terms and Conditions govern your use of our website, your enquiries, and purchases of solar products and related services offered through our business.
By accessing our website or purchasing products from us, you agree to these terms. Please read them carefully before proceeding.
1. About Daylight Solutions
Daylight Solutions provides solar energy products and solutions, which may include solar panels, inverters, batteries, solar lighting, solar water pumping equipment, and related accessories.
For enquiries regarding our products, services, or these terms, please use the contact details at the end of this page.
2. Use of Our Website
You agree to use this website for lawful purposes only. You must not:
- Use the website in a way that violates applicable laws or regulations.
- Attempt to gain unauthorised access to our website, systems, or data.
- Introduce malicious software or interfere with the website’s operation.
- Copy, reproduce, or distribute website content without permission, except where permitted by law.
We reserve the right to restrict access where necessary to protect the website, our business, or other users.
3. Product Information and Availability
We aim to ensure that product descriptions, specifications, photographs, prices, and availability information on our website are accurate and up to date.
However, product images may differ slightly from the actual items, and manufacturers may update specifications or designs without notice.
All products are subject to availability. We reserve the right to correct errors, update product information, and discontinue products where necessary.
Please confirm important specifications, compatibility, availability, and pricing with our team before placing an order.
4. Prices and Payments
Prices displayed on our website, where applicable, are subject to change without prior notice.
The final price, applicable taxes, delivery charges, installation fees, and any other costs will be confirmed during the ordering process or quotation stage.
Orders may require payment in advance or according to agreed payment terms. An order will be considered confirmed once the applicable acceptance and payment requirements have been met.
Customers should verify payment instructions directly with Daylight Solutions before transferring funds. We are not responsible for payments made to unauthorised third parties.
5. Orders and Cancellations
Submitting an enquiry or order request does not automatically guarantee acceptance, product availability, or a confirmed delivery date.
We reserve the right to decline or cancel an order where necessary, including cases involving stock shortages, pricing errors, suspected fraudulent activity, or circumstances beyond our reasonable control.
Where payment has already been made for an order that we cannot fulfil, we will communicate with the customer regarding the appropriate resolution, subject to applicable law.
Any cancellation requests should be submitted promptly through our official contact channels. Specific cancellation conditions may be provided in a quotation or order agreement.
6. Delivery and Collection
Delivery options, charges, estimated timelines, and collection arrangements will be communicated during the ordering process.
Delivery timelines are estimates and may be affected by stock availability, transport delays, weather, or other circumstances outside our reasonable control.
Customers should provide accurate delivery details and ensure that someone is available to receive the order where required.
Any product-specific delivery conditions agreed upon during purchase will apply to that order.
7. Returns, Exchanges, and Refunds
Customers should inspect products upon delivery and report visible damage, missing items, or incorrect products as soon as reasonably possible.
Requests for returns, exchanges, or refunds will be assessed in accordance with the applicable product warranty, any agreed sales terms, and Kenyan consumer protection law.
Products should not be returned without first contacting our team for instructions. Where a return is approved, we will communicate the applicable procedure and any relevant conditions.
Nothing in these terms is intended to remove or restrict any consumer rights that cannot lawfully be excluded.
8. Product Warranties
Manufacturer warranties may apply to selected products. Warranty coverage, duration, exclusions, and claims procedures vary by product and manufacturer.
Customers should retain relevant receipts, invoices, warranty documents, and product identification details.
Warranty coverage may be affected by improper installation, unauthorised modifications, misuse, unsuitable operating conditions, or failure to follow manufacturer instructions, subject to the applicable warranty terms and consumer protection law.
Please contact Daylight Solutions for assistance confirming the warranty applicable to a particular product.
9. Solar System Design and Installation
Solar energy systems must be selected and installed according to the customer’s energy requirements, site conditions, equipment specifications, and applicable safety requirements.
System performance may depend on factors such as sunlight availability, shading, weather, energy consumption, battery capacity, equipment condition, and installation quality.
Any estimates or recommendations provided before a full assessment are indicative and may need to be revised after technical evaluation.
Customers should use qualified personnel for electrical installation and system modifications. Equipment must be operated according to the manufacturer’s instructions.
Unless expressly agreed in writing, purchasing a product does not automatically include installation, commissioning, maintenance, or technical support services.
10. Limitation of Liability
To the extent permitted by applicable law, Daylight Solutions shall not be liable for losses arising from improper product use, unauthorised modifications, failure to follow manufacturer instructions, or circumstances outside our reasonable control.
We do not guarantee uninterrupted website availability or that all website information will always be free from errors.
Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by Kenyan law, including applicable consumer protection rights.
11. Intellectual Property
Unless otherwise indicated, website text, graphics, branding, and other original content are owned by or used with permission by Daylight Solutions.
You may access and use this content for personal, non-commercial purposes. Reproduction, republication, or commercial use without appropriate authorisation is prohibited, except where permitted by law.
Third-party product names, trademarks, and logos remain the property of their respective owners.
12. Privacy and Personal Information
When you contact us, request a quotation, or place an order, we may collect information necessary to respond to your enquiry and fulfil your request.
We will handle personal information in accordance with applicable Kenyan data protection laws and our privacy practices.
Please refer to our Privacy Policy for further information on the collection, use, storage, and protection of personal information.
13. Third-Party Websites
Our website may contain links to third-party websites, manufacturers, or service providers for convenience and information.
We do not control all third-party websites and are not responsible for their content, availability, policies, or practices. Accessing third-party websites is at your own discretion.
14. Changes to These Terms
We may update these Terms and Conditions when our business practices, products, services, or legal requirements change.
Updated terms will be published on this page with a revised date. Your continued use of the website after publication of changes constitutes acceptance of the revised terms, to the extent permitted by law.
15. Governing Law
These Terms and Conditions are governed by the laws of Kenya. Any disputes arising in connection with these terms will be handled by the appropriate Kenyan courts or other competent dispute-resolution bodies, subject to applicable law.
16. Contact Us
If you have questions about these Terms and Conditions, product orders, payments, returns, or warranties, contact Daylight Solutions using the details below.
Daylight Solutions
- Email: sales@daylightsolutions.co.ke
- Telephone: 0733 624 342
We will do our best to respond to your enquiry and provide the appropriate assistance.
